Support

Help when you need it

Teamium is committed to providing timely and effective assistance to keep your operations on track. Teamium support is by online ticket submission directly from the application. Ticket notifications go to our help desk and your company's IT and tech support personnel. There are 3 tiers of issue severity which have different response times. If needed our support team will initiate a video call with you.  The same reporting method is used for bug reports and feature requests. For enterprises, Teamium offers tailored Service Level Agreements (SLAs), ensuring customized support, defined response times, and dedicated resources to meet the unique demands of their operations.

To reach Teamium support at any time, send an email to: support@teamium.io or click here

Training

To ensure your team fully leverages the capabilities of Teamium, we provide comprehensive training programs tailored to different user roles. Regular user training focuses on day-to-day functionalities, guiding your teams to navigate the platform confidently and boost their productivity. For more advanced needs, Super User training prepares key personnel with comprehensive knowledge of Teamium’s features and system settings, enabling them to serve as internal experts who provide ongoing support within your organization. These sessions also equip your team to stay ahead of emerging technologies, strengthen technical and operational skills, and drive overall efficiency. By investing in training, we help your team unlock the full potential of Teamium and drive success across your operations.